Self Storage Frequently Asked Questions
1. Do you offer services for both the household and business customer?
Yes. Our storage units are used to for both household storage and business storage. Click to view more specific information on business storage or residential storage.
2. Can anybody drive onto this property or do you need a PIN number?
Gate access is via a PIN on properties that have gates. This property does not offer gate access.
3. What is a roll-up door?
A roll-up door is the same type of door used on most garages. Roll-up doors tend to make loading and unloading easier and allow you to pack your space more efficiently.
4. Do I get a lock when I rent a unit?
You are responsible for your own lock. We do not sell locks at the facility at this time.
5. What's the difference between office hours and gate hours?
The office hours are the hours of operation for the facility. Our management team is available to assist you during these ours. The gate hours are the hours that your unit can be accessed. Office and gate hours are the same at this facility.
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6. How far in advance can I book a reservation?
We typically allow reservations up to 30 days in advance. It is best to call us to see if we have units available in your timeframe. Call us today at 626-447-7722.
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7. What is the difference between an indoor and outdoor unit?
An outdoor unit gives you direct access to your unit. An indoor unit requires entering the building before you can access your unit. We offer only indoor units at this facility.
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8. What are your payment terms?
We offer month-to-month leases as well as long term leases. You can pay monthly or you can have us automatically bill your card each month.
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9. Do you accept credit cards?
Yes. We accept Visa, American Express and Mastercard. In addition to credit cards we also accept cash, check or money orders.
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10. Can I pay my bills online?
Online bill payment is not an option at the moment. We plan on offering this feature in the future.
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11. What sizes are available and how do I pick my size?
Our available sizes are listed on our the homepage. Our team of storage professionals is here to help you find the ideal size to meet your needs. Call us today at 626-447-7722 or better yet, come in and talk to us in person.
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12. What is climate control?
Climate controlled units are available at some of our facilities. Climate controlled units allow you to set and maintain a consistent temperature for climate sensitive items. Climate controlled units are not offered at this facility.
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13. Do you offer RV/boat/car/motorcycle parking?
Not at this facility.
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14. What is a drive-up unit?
This is a unit with outdoor access and a unit that you can drive your vehicle up to and unload. Our facility does not offer drive up units.
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15. What kind of security do you have?
Access is only available during regular business hours when we have managers on-site.
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16. Can I buy boxes and other packing products from this location?
We do not sell both boxes and locks at this location.
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